Terms of Service

1. Acceptance of Terms

By accessing or using the SnakSchiz website (snakschiz.com) or engaging our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. About SnakSchiz

SnakSchiz Pty Ltd (ABN: 12 345 678 901) is an Australian company specialising in neural network consulting and artificial intelligence solutions for businesses. Our registered office is located at 26 Hindmarsh Ave, Camden Park NSW 2570, Australia.

3. Services

3.1 Service Offerings

We provide the following services:

• Neural Network Development: Custom AI solution design and implementation
• Business Intelligence: Data analytics and reporting systems
• Process Automation: Workflow optimisation and automation
• AI Training & Consulting: Education and strategic guidance
• Technical Support: Ongoing maintenance and optimisation

3.2 Service Delivery

Services are delivered according to the terms specified in individual service agreements or statements of work. We reserve the right to modify or discontinue services with reasonable notice.

3.3 Service Availability

While we strive for high availability, we do not guarantee uninterrupted service. Planned maintenance and updates may cause temporary service interruptions.

4. Website Use

4.1 Permitted Use

You may use our website for:

• Learning about our services and capabilities
• Contacting us for business enquiries
• Reading blog content and educational materials
• Downloading resources we make available

4.2 Prohibited Use

You may not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the website's operation or security
• Copy, reproduce, or distribute our content without permission
• Use automated systems to scrape or harvest data
• Transmit viruses, malware, or harmful code

5. Client Responsibilities

5.1 Information Accuracy

You are responsible for providing accurate, complete, and current information when engaging our services or using our website.

5.2 Data Provision

For consulting services, you must provide necessary data and access required for service delivery, ensuring you have appropriate rights and permissions.

5.3 Compliance

You must comply with all applicable laws and regulations in your use of our services, including data protection and industry-specific requirements.

6. Payment Terms

6.1 Fees and Billing

Service fees are specified in individual service agreements. Unless otherwise agreed:

• Invoices are issued monthly or upon project milestones
• Payment is due within 30 days of invoice date
• All fees are exclusive of GST unless stated otherwise
• Late payment may incur interest charges at 1.5% per month

6.2 Refunds

Refunds are provided in accordance with Australian Consumer Law. Custom development work may not be refundable once commenced.

7. Intellectual Property

7.1 Our IP Rights

All content on our website, including text, graphics, logos, software, and methodologies, is protected by copyright, trademark, and other intellectual property laws. Our pre-existing intellectual property remains our property.

7.2 Client IP Rights

You retain ownership of your pre-existing intellectual property. Custom solutions developed specifically for you become your property upon full payment, subject to our ongoing IP rights in underlying methodologies.

7.3 Third-Party IP

We may use third-party software, libraries, or services in delivering our solutions. Such components remain subject to their respective license terms.

8. Confidentiality

8.1 Mutual Obligations

Both parties agree to:

• Maintain confidentiality of non-public information
• Use confidential information only for agreed purposes
• Implement reasonable security measures
• Return or destroy confidential information upon request

8.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available through no breach of this agreement
• Was known prior to disclosure
• Is independently developed without using confidential information
• Must be disclosed by law or court order

9. Warranties and Disclaimers

9.1 Service Warranties

We warrant that our services will be performed:

• In a professional and workmanlike manner
• In accordance with agreed specifications
• By qualified personnel with appropriate expertise
• In compliance with applicable laws and industry standards

9.2 Disclaimers

Except as expressly stated, we provide services "as is" without warranties of any kind. We specifically disclaim:

• Warranties of merchantability or fitness for particular purpose
• Guarantees of specific business outcomes or results
• Warranties regarding third-party components or services
• Guarantees of uninterrupted or error-free service

10. Limitation of Liability

10.1 Liability Limits

To the maximum extent permitted by Australian law, our total liability for any claim arising from or relating to these terms or our services is limited to the amount paid by you for the specific service giving rise to the claim in the 12 months preceding the claim.

10.2 Excluded Damages

We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss of data or corruption of systems
• Third-party claims or actions
• Damages arising from your misuse of our services

10.3 Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies rights and remedies available under the Australian Consumer Law that cannot be excluded, restricted, or modified.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:

• Your breach of these terms
• Your violation of applicable laws
• Your misuse of our services
• Claims that your data or content infringes third-party rights
• Your negligent or wrongful acts

12. Term and Termination

12.1 Term

These terms remain in effect while you use our services or access our website. Individual service agreements may have specific terms and renewal provisions.

12.2 Termination for Cause

Either party may terminate immediately for:

• Material breach of these terms
• Insolvency or bankruptcy
• Violation of applicable laws
• Conduct that damages the other party's reputation

12.3 Effect of Termination

Upon termination:

• Service delivery will cease on the effective date
• Outstanding payments become immediately due
• Confidentiality obligations survive termination
• You must cease using our intellectual property

13. Force Majeure

Neither party is liable for delays or failures caused by circumstances beyond their reasonable control, including natural disasters, government actions, cyber attacks, or other force majeure events. We will make reasonable efforts to minimise disruption and notify you of significant delays.

14. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15. Dispute Resolution

15.1 Initial Resolution

Before commencing legal proceedings, parties must attempt to resolve disputes through good faith negotiations for at least 30 days.

15.2 Mediation

If negotiations fail, disputes may be referred to mediation through the Australian Commercial Disputes Centre or similar organisation.

15.3 Litigation

If mediation is unsuccessful, disputes will be resolved through litigation in the appropriate courts of New South Wales.

16. General Provisions

16.1 Entire Agreement

These terms, together with any applicable service agreements, constitute the entire agreement between the parties and supersede all prior agreements and understandings.

16.2 Modifications

We may update these terms periodically. Material changes will be communicated through our website or directly to active clients. Continued use of services constitutes acceptance of updated terms.

16.3 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16.4 Assignment

You may not assign your rights or obligations under these terms without our written consent. We may assign our rights and obligations with reasonable notice.

16.5 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

17. Contact Information