Privacy Policy

1. Introduction

SnakSchiz Pty Ltd (ABN: 12 345 678 901) ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (snakschiz.com) or engage our neural network consulting services.

This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applies to all personal information we collect about you.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, job title, industry sector, business requirements
• Technical Information: IP address, browser type, device information, website usage data
• Communications: Records of our correspondence and interactions with you
• Marketing Preferences: Your communication preferences and subscription choices

2.2 How We Collect Information

We collect personal information through:

• Direct Collection: When you contact us, request information, or engage our services
• Website Interactions: Through contact forms, newsletter subscriptions, and website analytics
• Business Communications: During meetings, consultations, and project work
• Third Parties: From business partners, referrals, or publicly available sources

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Primary Purposes

• Service Delivery: Providing neural network consulting services and support
• Communication: Responding to enquiries and maintaining business relationships
• Contract Management: Managing agreements and project deliverables
• Customer Support: Providing technical assistance and troubleshooting

3.2 Secondary Purposes

• Marketing: Sending relevant information about our services (with your consent)
• Business Development: Improving our services and developing new offerings
• Analytics: Understanding website usage and improving user experience
• Legal Compliance: Meeting our legal and regulatory obligations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Cloud Hosting: AWS, Azure, or Google Cloud for secure data storage
• Email Services: Professional email and marketing platforms
• Analytics: Website analytics and performance monitoring
• Professional Services: Legal, accounting, and business consulting

4.2 Legal Requirements

We may disclose your information if required by law, including:

• Compliance with court orders or legal processes
• Cooperation with law enforcement investigations
• Protection of our legal rights and interests
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

• Encryption: All data transmissions use SSL/TLS encryption
• Access Controls: Restricted access based on job requirements
• Regular Updates: Security patches and software updates
• Monitoring: Continuous monitoring for security threats

5.2 Physical Safeguards

• Secure Facilities: Physical access controls to our offices
• Equipment Security: Locked storage for physical documents
• Disposal: Secure destruction of obsolete information

5.3 Administrative Safeguards

• Staff Training: Regular privacy and security training
• Incident Response: Procedures for handling security breaches
• Vendor Management: Due diligence on third-party providers

6. Your Rights

Under the Australian Privacy Principles, you have the following rights:

6.1 Access Rights

• Access Request: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)

6.2 Communication Preferences

• Opt-out: Unsubscribe from marketing communications at any time
• Preferences: Update your communication preferences
• Consent Withdrawal: Withdraw consent for data processing (where applicable)

6.3 Complaints

If you have concerns about our privacy practices:

1. Contact Us: Raise your concern with our Privacy Officer
2. Investigation: We will investigate and respond within 30 days
3. External Review: Contact the Office of the Australian Information Commissioner (OAIC) if unsatisfied

7. Cookies and Tracking

7.1 Cookie Types

Our website uses the following types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage (with your consent)
• Marketing Cookies: Support targeted advertising (with your consent)

7.2 Cookie Management

You can manage cookies through:

• Cookie Settings: Use our cookie preference centre
• Browser Settings: Configure your browser's cookie settings
• Opt-out Tools: Use industry opt-out mechanisms

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Client Records: 7 years after completion of services (for legal and tax purposes)
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: 26 months for Google Analytics data
• Communications: 3 years for business correspondence

9. International Transfers

Some of our service providers may be located outside Australia. When we transfer personal information overseas, we ensure:

• Adequate Protection: Recipients provide similar privacy protections
• Contractual Safeguards: Binding agreements to protect your information
• Compliance: Transfers comply with Australian Privacy Principles

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Notify Changes: Post updated policies on our website
• Effective Date: Clearly indicate when changes take effect
• Material Changes: Provide additional notice for significant changes

12. Contact Information